Privacy Policy

Last updated: 14th July 2026

SEO Agency Singapore (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or interact with our website, seo-agency.com.sg (“Site”), submit an enquiry, or engage our services.

We handle personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws and regulations.

1. Personal Data We Collect

Depending on how you interact with us, we may collect the following types of information.

Personal and contact information

• Name
• Email address
• Telephone number
• Company name
• Job title
• Any other information you provide through our contact forms, emails, calls, messages, or enquiries

Website and technical information

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Time spent on the Site
• Referring website or source
• Other website usage and diagnostic information

Cookies and similar technologies

We may use cookies, analytics tools, pixels, and similar technologies to maintain website functionality, understand how visitors use our Site, measure performance, and improve the user experience.

Please do not provide personal data relating to another individual unless you are authorised to do so and have obtained any consent required by law.

2. How We Collect Personal Data

We may collect personal data when you:

• Submit a contact form or service enquiry
• Communicate with us by email, telephone, messaging platform, or another channel
• Request information, quotations, consultations, or services
• Subscribe to updates or marketing communications
• Enter into a business relationship with us
• Visit or interact with our Site
• Provide information to one of our employees, representatives, service providers, or business partners

Where permitted by law, we may also collect personal data from publicly available sources, referral partners, analytics providers, business partners, or other third parties.

3. Purposes for Collecting, Using, and Disclosing Personal Data

We may collect, use, or disclose your personal data for purposes including:

• Responding to enquiries, requests, and feedback
• Providing quotations, consultations, or requested services
• Managing client and business relationships
• Processing transactions and administering agreements
• Communicating service-related information
• Personalising and improving our Site and services
• Analysing website traffic, performance, and usage trends
• Troubleshooting technical issues and maintaining website security
• Conducting internal administration, reporting, and record-keeping
• Sending newsletters, updates, offers, or promotional materials where you have consented or where otherwise permitted by law
• Preventing fraud, misuse, security incidents, or unlawful activity
• Establishing, exercising, or defending legal claims
• Complying with applicable laws, regulations, court orders, or lawful requests from public authorities
• Carrying out another purpose that we notify you of when collecting your personal data

We will generally collect, use, or disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent

Where consent is required, we will obtain or rely on your consent in accordance with the PDPA.

In some circumstances, the PDPA or another applicable law may permit or require us to collect, use, or disclose personal data without consent.

Where we wish to use or disclose your personal data for a purpose that has not previously been notified to you, we will inform you of that purpose and obtain additional consent where required.

You may withdraw your consent by contacting us using the details below and giving us reasonable notice. Before completing the withdrawal, we will inform you of any likely consequences.

Withdrawal will generally apply to our continued collection and use, and future disclosure, of the relevant personal data. It will not affect activities already carried out before the withdrawal took effect, or any collection, use, or disclosure that is required or authorised by law.

Depending on the nature of your request, withdrawal may affect our ability to provide certain services, complete a transaction, or respond to your enquiry.

5. Disclosure of Personal Data

We do not sell or rent your personal data.

We may disclose personal data, where reasonably necessary, to:

• Employees, representatives, and related organisations
• Website hosting, analytics, software, cloud storage, and information technology providers
• Marketing, communications, and professional service providers
• Contractors, consultants, and business partners assisting with our services
• Payment processors or financial institutions, where applicable
• Auditors, insurers, lawyers, accountants, and other professional advisers
• Government agencies, regulators, law enforcement bodies, courts, or other authorities where required or permitted by law
• A buyer, investor, successor, or adviser in connection with a proposed or completed business transfer, restructuring, merger, acquisition, or sale of assets

Service providers that process personal data on our behalf may only use it for the agreed purposes and must protect it appropriately.

Where we engage a service provider to process personal data on our behalf, we remain responsible for meeting our applicable obligations under the PDPA.

6. Marketing Communications

Where you have agreed to receive marketing communications, or where otherwise permitted by law, we may contact you about our services, updates, offers, or other information that may be relevant to you.

You may unsubscribe from email marketing by using the unsubscribe option included in the message or by contacting us.

Before sending marketing calls or messages that constitute specified messages to Singapore telephone numbers, we will comply with the applicable Do Not Call requirements, including checking the relevant Do Not Call Register unless we have valid clear and unambiguous consent or another exception applies.

You may continue to receive administrative or service-related communications that are necessary for an existing enquiry, transaction, or business relationship.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal data in our possession or under our control against:

• Unauthorised access, collection, use, or disclosure
• Unauthorised copying, modification, or disposal
• Accidental loss
• Misuse or damage
• Other similar risks

However, no method of internet transmission or electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

You are responsible for ensuring that any device, account, or communication channel you use to contact us is appropriately secured.

8. Retention of Personal Data

We retain personal data only for as long as it is reasonably required to fulfil the purposes for which it was collected or to satisfy business, contractual, legal, accounting, or regulatory requirements.

When personal data is no longer required for those purposes, we will take reasonable steps to delete, destroy, anonymise, or otherwise cease retaining it.

9. Transfers Outside Singapore

Some of our service providers, technology platforms, or data storage systems may be located outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA, unless an applicable legal exception applies.

10. Access and Correction Requests

Subject to the PDPA and any applicable exceptions, you may request:

• Access to personal data about you that is in our possession or under our control
• Information about how your personal data has been used or disclosed during the one-year period before the date of your request
• Correction of personal data about you that is inaccurate or incomplete

Requests should be submitted in writing using the contact details below. We may need to verify your identity and request sufficient information to locate the relevant personal data before processing your request.

We will respond as soon as reasonably possible. If we are unable to respond within 30 days after receiving your request, we will inform you in writing within that period when we expect to respond.

Where permitted by law, we may charge a reasonable fee for processing an access request. We will provide a written estimate of the fee before proceeding. We will not charge a fee merely to correct personal data.

We may refuse or limit a request where permitted or required under the PDPA. Where appropriate, we will explain the reason for doing so.

11. Accuracy of Personal Data

We take reasonable steps to ensure that personal data we collect is accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation.

You should inform us as soon as reasonably possible if your personal data changes or if you believe that information held by us is inaccurate or incomplete.

12. Cookies and Analytics

Our Site may use cookies and similar technologies to:

• Enable essential website functions
• Remember preferences
• Understand how visitors navigate the Site
• Measure traffic and website performance
• Diagnose errors
• Improve our content, services, and user experience
• Support relevant advertising or marketing, where applicable

Some cookies are necessary for the operation and security of the Site. Other cookies or tracking technologies may collect information that constitutes personal data.

Where consent is required for their use, we will provide an appropriate notice and obtain consent before using them.

You may manage or disable cookies through your browser settings and, where available, through the cookie controls provided on the Site. Disabling certain cookies may affect the availability or functionality of some parts of the Site.

Third-party analytics, advertising, and technology providers may process information in accordance with their own privacy notices.

Where we determine the purposes and means of their processing, or engage them to process personal data on our behalf, we remain responsible for meeting our applicable obligations under the PDPA.

13. Third-Party Websites

Our Site may contain links to websites, platforms, or services operated by third parties.

We do not control these third parties and are not responsible for their privacy practices, security measures, or content.

You should review the applicable privacy policy before providing personal data to any third-party website or service.

14. Personal Data Breaches

Where we become aware of a personal data breach, we will assess the incident and take reasonable steps to contain it, address its effects, and reduce the risk of further harm.

If we determine that a breach is notifiable under the PDPA, we will notify the Personal Data Protection Commission as soon as practicable and no later than three calendar days after making that determination.

Where notification to affected individuals is required, we will notify them as soon as practicable and provide information about the breach and the steps they may take to protect themselves.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal and regulatory requirements.

The updated version will be published on this page and will take effect from the effective date stated at the top of the policy.

You are encouraged to review this Privacy Policy periodically.

16. Contact Us

For questions, feedback, access or correction requests, withdrawal of consent, or concerns about how we handle personal data, please contact our Data Protection Officer:

Email: sales@seo-agency.com.sg